How to book a battery car in an Indian Railways Station?

Imagine navigating a crowd-filled railway station, especially having heavy luggages and facing difficulties to access the platforms. That's where Indian Railways' battery car service comes to the rescue! This service is designed to provide comfort and easier transportation to the passengers, making their journey smoother. Here's everything you need to know about booking a battery car.

Indian Railways offers battery-operated car services at various railway stations to assist passengers, especially those with reduced mobility, senior citizens, pregnant women, or anyone requiring help with their luggage. This service is a bigger welcoming thing for those who find it difficult to walk long distances, especially accessing the required coaches.

Here’s a comprehensive guide on how to book a battery car at Indian railway stations.

Battery Cars in Indian Railways

A battery car commonly used also known as a people mover/electric car is a small electric vehicle used at railway stations to transport passengers and their luggage. These vehicles are eco-friendly and ensure mobility within the Indian railway station premises.

These battery cars are operated at railway stations to facilitate the movement of passengers. They are eco-friendly, convenient, and ensure passengers reach their boarding platforms or exits with ease. This service is particularly helpful at large stations where platforms are far apart.

Who Can Benefit from This Service?

Battery cars are primarily for senior citizens, differently-abled passengers, pregnant women, and those carrying heavy luggage. Additionally, it’s a boon for travelers needing assistance in emergencies.

Eligibility for Booking Electric Battery Cars

Battery cars are available to everyone but are primarily intended for:

Senior Citizens: Elderly passengers often find it challenging to traverse large stations.
Differently-Abled Passengers: Designed to ensure inclusivity and accessibility.
Pregnant Women and Medical Emergencies: For added comfort during critical times.
Travelers with Heavy Luggage: A practical solution to ease the strain.

Benefits of Battery Car Services

Convenience: Helps passengers navigate large stations without walking long distances.
Eco-Friendly: Operated using electric batteries, reducing carbon emissions.
Time-Saving: Ensures quick transfer between entry points, platforms, and exits.
Safety: Reduces the risk of accidents, especially for those with limited mobility.

How to Book a Battery Car at Indian Railway Stations

Here’s a step-by-step guide:

1. Check Station Availability

Not all railway stations in India provide battery car services. Typically, larger stations or those in metropolitan cities have this facility. Before planning your journey, check whether your departure or arrival station offers this service by:

Visiting the official Indian Railways website
Calling the station enquiry number.
Using railway apps like NTES (National Train Enquiry System).

2. Booking Options

Battery car services can be booked using any of the following methods:

a. Online Booking

Visit the official website of Indian Railways (IRCTC) or the concerned station's portal https://irctcportal.in/irctc-battery-car-booking-book-battery-car-indian-railways-battery-car-on-train/
Navigate to the “Passenger Amenities” or “Special Assistance” section.
Look for the option to book battery car services.
Fill in the required details such as your PNR number, train details, and the purpose of booking.
Confirm the booking and note down the reference number.

b. Mobile Apps

Apps like "RailMadad" and NTES also provide options for booking battery cars.
Open the app and log in with your credentials.
Select “Assistance for Senior Citizens/Physically Challenged” or a similar option.
Enter journey details and confirm your booking.

c. On-the-Spot Booking

Many stations allow passengers to book battery cars directly at the station.
Approach the “Passenger Assistance Counter” or the “Station Master’s Office.”
Provide your ticket details and request the service.
Staff at the counter will assign a battery car based on availability.

d. Booking via Helpline

Dial the Indian Railways helpline number (139).
Follow the IVR instructions to connect to the assistance department.
Share your travel details and confirm the booking.
Ensure you receive a confirmation message or booking ID.

3. Booking During Ticket Reservation

While reserving train tickets through the IRCTC website, you can add a request for battery car services under the “Additional Assistance” section.
Mention specific requirements to ensure smooth arrangements.

4. Confirm Booking in Advance

To avoid last-minute inconvenience, confirm your booking at least 24–48 hours before your journey. This ensures availability, especially during peak travel seasons.

Details Required for Booking

When booking a battery car, keep the following information ready:

PNR Number: Found on your train ticket.
Train Number and Name: Helps the staff identify your train schedule.
Station Name: Mention the departure, arrival, or transit station where you need the service.
Personal Details: Name, age, and mobile number for communication.
Special Requirements: If applicable, mention additional needs like assistance with luggage or wheelchair support.

Charges for Battery Car Services

Battery car services are generally free of cost for passengers with special needs, such as senior citizens or differently-abled individuals. However, at some stations, nominal charges may apply for others. It’s advisable to confirm the charges while booking.

How to Use the Battery Car Service

Arrival at the Station

Reach the station at least 30 minutes before the scheduled time.
Locate the designated battery car service point, usually near the main entrance or enquiry counters.

Present Your Booking Details

Show your booking confirmation or provide your PNR number to the staff managing the service.

Board the Battery Car

Assistance will be provided to board the vehicle along with your luggage.
The battery car will transport you to your desired location, such as the boarding platform or exit gate.

Additional Support

If you need further assistance, such as help in boarding the train, inform the staff in advance.

Tips for a Smooth Experience

Plan Ahead: Book the service as early as possible to secure availability.
Keep Documents Handy: Carry your ticket and ID proof for verification.
Travel Light: While the battery car accommodates luggage, avoid overpacking for a hassle-free ride.
Communicate Clearly: Specify your needs to the staff for customized assistance.
Arrive Early: Allow extra time to navigate the station and ensure timely boarding.

Common Challenges and Solutions

1. Non-Availability of Cars

Solution: Book early and confirm availability beforehand. Have a backup plan, such as requesting porter services.

2. Lack of Awareness

Solution: Spread the word about this service to fellow passengers in need. Enquire at the station for guidance.

3. Miscommunication

Solution: Double-check booking details and communicate your requirements clearly.

Stations Offering Battery Car Services

Here’s a list of some major Indian railway stations providing battery car services:

New Delhi (NDLS)
Mumbai Central (BCT)
Chennai Central (MAS)
Howrah (HWH)
Bengaluru City (SBC)
Secunderabad (SC)
Hyderabad (HYB)
Pune (PUNE)
Ahmedabad (ADI)
Kolkata (KOAA)

For a complete list, refer to the Indian Railways website or enquire at your nearest station.

Future of Battery Cars in Indian Railways

Indian Railways is actively working on expanding battery car services to more stations, especially in Tier-II and Tier-III cities. With growing passenger demand, these services are likely to become a standard facility nationwide. Technological advancements may also lead to better vehicles with enhanced capacity and speed.

Conclusion

Battery car services in Indian Railways are a thoughtful initiative aimed at improving passenger comfort and accessibility. By following the steps outlined above, you can easily book and use these services, ensuring a stress-free journey.

Whether you’re traveling with elderly family members or carrying heavy luggage, this service offers a seamless solution to navigating large railway stations. Plan ahead, stay informed, and make your journey as convenient as possible with the help of battery car services. Safe travels!

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